Jobs today
127
+11
Avg response
38 min
-4 min
First-time fix
84%
+2%
Client rating
4.8
+0.1
SLA breaches
3
-2
Open tickets
21
-6
Tickets completed
Planned vs actual
AI insights
Suggested next actions
Technician Sipho M. consistently 18% faster on HVAC tickets — auto-prefer for SLA-critical aircon jobs.
Cluster of 4 open tickets within 3 km in Rosebank — re-dispatch tech NK to chain visits, save ~52 min.
Recurring boiler fault at Site SH-104 — flag for replacement quote, parts cost trending up.
Parts & travel cost
Budget vs actual (ZAR ‘000s)
Active service contracts
Live programme progress
Discovery HQ HVAC SLARolling SLA
71% completeOn track
Sun Hotel preventative plan12 weeks
48% completeWatch
Midrand DC backup power4 weeks
83% completeOn track
Centurion CCTV rollout10 weeks
24% completeJust started
Alerts
Last 24h
- TK-9005 — SLA breach in 28 minHigh
- TK-9002 boiler — parts ETA riskMed
- Tech Sipho — overtime cap reachedMed
- Stock low: UPS batteriesLow
Recent activity
Field updates
- SM
Sipho M. resolved TK-9008 with client sign-off
5m ago
- NK
Nadia K. checked in at Sun Hotel
24m ago
- PF
Pieter F. uploaded 4 before photos for TK-9005
49m ago
- RP
Rohan P. dispatched TK-9009 to Asanda
1h ago